Selling food online is now part of everyday business for many food operators. Whether you’re a home baker taking orders through Instagram or WhatsApp, or a takeaway offering delivery through your website or an app. You have a responsibility when it comes to allergen information for selling food online. I
Understanding allergen claims in foodservice helps you to understand what different labels and claims actually mean so that you can provide your customers with accurate information. Words like “free-from”, “gluten-free” and “vegan” can be confusing. And for customers with allergies, confusion can be risky. A food hypersensitive customer might see
There are two big reasons why effectively communicating allergens to customers matters: 1) It ensures the customer receives the correct allergen information 2) It helps the customer make a safe and informed choice about what to eat. One mistake, one moment of miscommunication, could cost someone their life. Beyond the
If you’re working front of house, you play a critical role in allergen safety. Allergy awareness front of house is essential for protecting food-hypersensitive customers. You’re often the first person a customer will speak to about their allergy. And what you say and do next really matters. I get it
If you work in a kitchen or handle food in any way, allergens aren’t someone else’s job. They’re your responsibility too. It’s really important that you understand your food handler allergen responsibilities. Whether you’re prepping ingredients, cleaning down surfaces, plating dishes, or serving customers, your actions can make the difference
If you’re working in a food business, it’s not enough to know that someone has “a dietary need.” You need to understand the difference between food allergy and intolerance and also coeliac disease and how to respond safely and confidently. The broader term food hypersensitivity is being used more often
It’s extremely important for any food business to prevent allergen cross-contact or allergen cross-contamination, as it’s also known. You might have the best allergen folder and procedures in the in the world, but if your kitchen practices aren’t up to scratch, you could still be putting customers at risk. Even
If you work in catering, hospitality, or foodservice, effective allergen management in catering isn’t just a nice-to-have. It’s a must. Whether you’re preparing food in a pub kitchen, serving coffee in a café, or running a school canteen, there’s moral, legal and economic reasons to keep food-hypersensitive customers safe. And
If you work in foodservice or hospitality, you already know that keeping customers safe and happy is at the heart of what you do. But when it comes to allergen management things can sometimes feel a bit overwhelming. There’s a lot to think about: laws, labels, customer questions, cross-contamination risks,
