Last updated: 21 October 2026.
This policy explains how The Safety Expert uses personal information when you visit our website, buy or take a course, subscribe to EHO Insider, contact us or work with us.
Who we are
The Safety Expert is a trading name of The Safety Expert Training Ltd, registered in England and Wales under company number 13928390. Our registered office is 9 Limerick Gardens, Upminster, England, RM14 1HY.
We provide online training, supporting resources, articles and newsletters through The Safety Expert website and learning platform. In this policy, “we”, “us” and “our” refer to The Safety Expert Training Ltd.
For privacy questions, requests or complaints, email info@thesafetyexpert.co.uk.
What we collect and how we use it
Customers and learners
To process an order and provide training, we collect contact and account information such as your name, email address, username, billing details and any telephone number you provide. We also hold order details, courses purchased, quantities, payment status and correspondence about the purchase.
Our learning platform records enrolment, course progress, assessment activity and results, completion dates and certificate information. We use these records to provide course access, support your learning, issue certificates and maintain training records.
Card payments are handled by external payment providers. We receive information needed to process and support the order, rather than your full card details. Where payment or a refund is made by bank transfer, we may need the relevant account details, payment reference and amount.
Training arranged by an employer or group organiser
If another organisation buys training for you, its group organiser may provide your name and email address so that you can be enrolled. The organiser can manage learners and view learning reports for their training group. This allows the organisation to administer the training it has purchased.
Certificate verification
Our certificate verification service allows someone with a certificate reference or its QR link to check the associated learner name, course and completion date. This helps employers and others check a certificate’s authenticity.
Newsletters and free resources
When you subscribe or request a resource through a signup form, we collect the details shown on that form, including your name and email address. We use them to manage your request and subscription and to send the communications described at signup.
Enquiries, feedback and business contacts
When you contact us by email or another enquiry route, we use the contact details and information you provide to respond to your enquiry. This includes course support, media enquiries, partnerships and course licensing. We do not use an enquiry alone as permission to add you to our marketing list.
We may also use information you give us in reviews, surveys or feedback to respond and improve our services. If you enter a competition, its entry information will explain what details are needed. Supplier and contractor records may include business contact details, correspondence, invoices and payment information.
Website visits and embedded services
Our website and its service providers process technical information associated with visits, such as IP addresses, browser and device information, pages visited and cookie or similar identifiers. This supports website operation, security and, where enabled by your choices, analytics and optional features.
We use Google Analytics to understand how visitors find and use the website. Embedded video and social content may also involve the providers of those services, including YouTube and Vimeo. Our Cookie Policy explains the website’s cookie categories and how to change or withdraw your choices. Newsletter signup and permission for optional website tracking are separate choices.
Where information comes from
Most information comes directly from you when you buy or use a course, create an account, subscribe, contact us or provide feedback. We also receive information from an employer or group organiser who arranges training, from payment and other service providers, and through the website’s technical systems.
Where relevant to a business relationship, we may consult public sources such as Companies House. If you contact us on social media, we use the information needed to respond to your message or enquiry. Please tell us if your contact or account details change.
Our reasons for using personal information
Data protection law requires a lawful basis for using personal information. The bases we rely on include:
- Contract: where the information is necessary to fulfil a contract with you, such as processing your purchase and providing the training you buy, or to take steps you request before entering that contract.
- Legal obligation: where we must keep or use information to meet a legal requirement, including accounting and tax obligations.
- Consent: where you choose to subscribe to our newsletters or agree to other optional uses of your information. You can withdraw that consent.
- Legitimate interests: where information is needed for running and improving our business, such as responding to issues raised in reviews and understanding customer needs, provided those interests are not overridden by your rights and interests.
Some details are needed to process an order, set up an account or provide a course. If you do not provide the information needed for the service you request, we may be unable to provide that service.
Marketing and your choices
Our newsletter forms and optional checkout checkbox explain the emails you are choosing to receive. EHO Insider includes Natalie’s weekly practical food safety tips, real inspection stories and occasional updates about The Safety Expert’s courses. We use your consent to send these emails.
Automated training refresher reminders are not currently offered. Buying training for colleagues does not subscribe those learners to marketing emails.
You can stop marketing emails using the unsubscribe link in an email or contact info@thesafetyexpert.co.uk. Leaving the optional checkout box unticked does not change an existing subscription. Withdrawing marketing permission does not stop essential messages about an order, account or course you already have.
You have the right to object at any time to the use of your personal information for direct marketing. This includes profiling related to direct marketing. We do not sell your personal information to third parties for their direct marketing.
Who we share information with
We use service providers to operate the website and learning platform, process payments, send emails, manage subscriptions, provide video and optional website features, protect the site and support our business. These include:
- Hosting, technical support, security and backup providers.
- Brevo for email and subscription services.
- Payment providers, including Stripe and PayPal when those payment options are used.
- Google and providers of embedded video or social features, according to the services used and relevant cookie choices.
- Accountants and other professional advisers where needed for their work.
For employer-funded training and certificate checks, information is also made available as described above. We may disclose information where required by law, or where necessary in connection with a proposed sale or transfer of the business. You can contact us for further information about the organisations handling your data.
International transfers
Some service providers may process personal data outside the UK. You can contact us for information about the providers handling your data, their locations and the arrangements that apply to a transfer. Providing information to us or continuing to use this website is not treated as consent to an international transfer.
Keeping information secure
We use technical and organisational measures to protect personal information. Our website uses HTTPS, and payment transactions are handled through external payment providers. Please keep your account password secure and use a password that you do not use for other services.
Other websites and social platforms have their own privacy policies. If you follow a link away from our site or interact directly with another provider, check its policy to understand how it uses your information.
How long we retain information
We retain personal information for the purposes for which it was collected, taking account of training records, legal, accounting and reporting requirements. We consider the type and sensitivity of the information, why it is needed, the risks of keeping it and the applicable legal requirements.
At present, we do not operate a fixed deletion period for learner account, training and certificate records. These records support course access, training history and certificate verification. A recommended refresher date does not automatically delete the record of training completed. You can contact us to ask about the records we hold or to request erasure; the rights and exceptions below apply.
We retain limited financial information, which may include personal data, for seven years.
Your data protection rights
Depending on the circumstances and the basis on which we use your information, you have rights to:
- Access: ask for a copy of your personal information.
- Correction: ask us to correct inaccurate information or complete information that is incomplete.
- Erasure: ask us to delete your information in certain circumstances.
- Restriction: ask us to limit how we use your information in certain circumstances.
- Portability: ask for certain information you have provided in a reusable format, or for it to be transferred to another organisation.
- Withdrawal of consent: withdraw consent where we rely on it. This does not affect the lawfulness of earlier use based on that consent.
Your right to object: you can object to processing based on legitimate interests for reasons relating to your situation. Your right to stop direct marketing is explained separately above.
To exercise a right, contact info@thesafetyexpert.co.uk. Requests are normally free of charge and we normally respond within one month. If a permitted extension or another exception applies, we will explain this to you. We may need information to confirm your identity before disclosing personal information.
Questions and complaints
If you are concerned about our use of your information, email info@thesafetyexpert.co.uk so that we can look into it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. Visit the ICO’s complaints page or call 0303 123 1113.
Changes to this policy
We may update this policy when our services or data-handling practices change. The latest version and its update date will be shown here.