Privacy Policy
Privacy Policy
The Safety Expert Training Ltd
Registered address: D2 Seedbed Centre Vanguard Way, Shoeburyness, Southend-On-Sea, England, SS3 9QY
Email: info@thesafetyexpert.co.uk
Effective date: March 2022
Who we are
Welcome to The Safety Expert’s privacy Policy.
The Safety Expert (TSE) is an online training course provider. The Safety Expert is a trading name of The Safety Expert Training Ltd. This privacy policy is provided by The Safety Expert as part of The Safety Expert Training Ltd (Company number 13928390) (referred to as “us”, “our”, “we” in this privacy policy). Our registered address is 6-7 Cecil Square, Margate, Kent, CT9 1BD.
We provide training courses via our website and Learning Management System (LMS) at www.thesafetyexpert.co.uk (referred to as the “website” in this privacy policy) and also a range of supporting resources, articles and blogs via the same website.
TSE is committed to protecting your personal data and respecting your privacy in all that we do. TSE complies with all UK General Data Protection Regulation (GDPR) requirements and for citizens of the EU we comply with EU GDPR.
We do not process any special category data and we do not knowingly collect data from children.
Purpose of this privacy policy
This privacy policy forms our commitment to keeping your data secure, confidential and lawfully processed. It sets out how we use your data when you visit our website and utilise our services. It also sets out how and why we process (collect, use, retain and share) the personal data of everyone who interacts with TSE. This includes:
- Our customers- whether buying for yourself or others
- Our learners- including those who purchase the courses themselves or who have been provided access to our courses by another i.e. employer or another organisation
- Those who interact with us through our website
- Our suppliers and contractors
This policy explains all of your rights in relation to your personal data including how to contact us or other authorities in the event that you wish to make an complaint.
If you have any concerns about this policy or any questions about TSE’s processing of data please email us at:
This privacy policy supplements the other notices and is not intended to override them.
What personal data we collect and why we collect it
We currently collect and process the following information about:
| Our learners | We need to collect name and email address. Learners also have the option to provide a phone number. Learners will be required to create an account with TSE and as such are required to provide a username and secure password. |
| Those who purchase a course from us (including purchasing for others) | We need to process name, email address, telephone number and data that allows us to process the order. This includes type of courses, quantities of the course required, billing / invoice address and payment details. |
| Those who enter a competition or sign up to newsletters, promotions, a free course preview or other marketing information | We will need to collect and process name and email address. Competition entry requirements will be communicated separately. Should someone win a competition, they may be required to provide their address and proof of identity. |
| Those who interact with us through our website | Our website uses cookies to help us deliver an effective and personalised experience to the user. For further information, please refer to our cookie policy which sets out what cookies we use and why they are important. |
| Those who interact with us on social media platforms | We do not take any data out of social media platforms where you may make contact with us, unless we have asked us to do so i.e. when answering learner queries raised through a social media platform. |
| Those who use contact us via the contact form on our website | We will need to collect and process name, email address and phone number to enable us to respond to enquiries. We will not use the information provided to us via our contact form for marketing purposes. |
| Those who take part in a survey or provide us with feedback | We need to collect name and email address. There is also the option to provide a phone number. |
It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes during your relationship with us.
How we obtain your personal data
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Purchasing or taking our courses
- Contacting us for help or enquiries
- Creating an account on our website
- Subscribing to newsletters, promotions or other service offerings
- Requesting marketing materials to be sent to you
- Contacting us through social media platforms
- Entering a competition or survey
- Providing us with feedback
We may also collect data through automated monitoring of our websites and other technical systems.
In very limited circumstances and only where required, we may collect publicly available personal data from third parties such as Companies House.
If you pay via BACS or cheque we will securely record your account name, payment reference and amount against your order in our accounting system.
If we pay you via BACS i.e. in the event of a refund or payment to a supplier, we will need to receive and thus record your account name, sort code, account number and payment amount.
All payments by credit / debit card are handled securely by third party providers so TSE does not receive any sensitive payment information.
How your personal data is used
We will only use your personal data when there is a lawful and legitimate reason to do so, in line with GDPR. This includes for the following reasons:
- We have a contractual obligation i.e. when you buy or take one of our training courses
- We have a legal obligation i.e. where we need to retain data for HMRC reporting purposes
- We have your consent. i.e. when you subscribe to our newsletters, promotions, updates or marketing. Please note, you are able to remove your consent at any time. You can do this by emailing: info@thesafetyexpert.co.uk
- We have a legitimate interest i.e. in certain situations we require your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and which does not materially affect your rights, freedom or interests. This includes things such as:
- We may send reminder emails to our learners when their courses are due for renewal or when we launch a new course, product or service
- When someone leaves us a review, we may make contact regarding any issues raised in the interests of improving our service
- We may send direct marketing emails to anyone who purchases or takes a course with us and does not chose to opt out.
- We may combine the data of customers to identify trends and ensure we keep up with demand and develop products, services and courses that are specific to our customer needs
Marketing and promotional communications
TSE undertakes marketing and promotional communications to those who have subscribed and customers who have ‘opted in’. You have the right to opt out of receiving marketing and promotional communications at any time. You can do this by:
- Emailing us at: info@thesafetyexpert.co.uk
- Updating your marketing preferences by logging into your account
- Unsubscribing via the link in our emails
Unsubscribing from email updates, marketing or promotional communications will not affect any other interaction that you have with TSE. For example; we will continue to send you renewal reminders.
We may ask you to confirm or update your marketing preferences if there are changes in the law, regulations, the structure of our business or if you purchase further courses in the future.
We do not process data for any other party.
We do not sell data to any third parties for direct marketing purposes.
Website, third-party links and plug-ins
Our website has links to third-party websites, plug-ins and applications. If you access other websites using the links on our website, the operators of these websites may collect information from you. They will use this information in accordance with their own privacy policies, which may be different from ours.
If you use links to leave our website and visit third party websites we cannot be responsible for the protection and privacy of any information that you provide to them. You should check any third party policies before you submit any personal data to their websites.
TSE uses Google Analytics to collect standard visitor data to enable us to gain insight into how our website performs with its visitors. This information is processed in such a way that no individual is directly identified. There is no attempt by TSE and we do not permit Google to make any attempt, to discover the identities of any visitors to our website.
Social media
TSE cannot control the use of information that is disclosed on social media platforms such as Facebook, Instagram, Linkedin, Youtube or any others. Any information or comments that you make or post on social media platforms is public and will be treated as such for the purposes of this notice and our use of that data.
You should always exercise caution when posting or disclosing information, including personal information or data, on public sites and social media platforms.
TSE does not support, endorse, agree or verify any content or comments posted on our social media pages. Content that is posted on TSEs social media pages represents the views and opinions of the individuals who have made the posts/ comments. Such individuals bear the sole and exclusive responsibility for the content/ comments they have posted.
TSE’s website includes social media widgets such as Facebook, Instagram, Linkedin and Youtube. These widgets are either hosted by a third party or directly on TSE’s website. Your interactions with these widgets are governed by the privacy policy of the company providing it. You should therefore be aware of the privacy policies relating to each widget. The widgets may:
- Collect your IP address
- Collect details of webpage you are visiting
- Set a cookie to enable the feature to function properly
Who we share your data with and what we share
We share information with third parties who help us provide our services and courses to you. We sometimes use services provided by another company to assist us. These suppliers include operational (i.e. our accountants) to technical (including analytics, payment gateways/ processers and our web hosting provider.
Where necessary, we may share your personal data with these companies for processing in order to fulfil certain services. This is always done in a confidential, secure manner and your data is only held by the company for as long as is necessary in each case. The organisations will also have appropriate procedures in place to protect your data. A full list of these companies, the data they hold, why we provide them this data and the length of time they hold the data for can be obtained if required by emailing info@thesafetyexpert.co.uk
Any contractors or sub-contractors will only be able to use your information when completing work on behalf of TSE. For example; our accountants.
Whilst there are no plans to sell TSE, if the business was sold we would transfer your personal data to a third party. If we were to sell the business or any of its assets, we may disclose your personal data to the prospective buyer of the business or the assets. This would at all times be in accordance with all relevant data protection laws. If TSE or its assets are acquired by a third party, then personal data held by TSE about its customers would be transferred to the purchaser.
In each case, the legal basis upon which we process data is our legitimate interest to ensure our business can be continued by the purchaser. If you object to the use of personal data in this way, the seller or buyer of our business may not be able to provide products, services or courses to you.
We may also need to share your personal data if we are required to do so to comply with any legal obligation.
How we protect your data
We treat your data with the utmost care and take all reasonable steps to protect it. The information that you provide us is stored securely. We employ technical and organisational measures to protect the information you provide to us.
We secure access to all transactional areas of our website using ‘https’ technology and all payment transactions are encrypted using SSL technology. Payments are handled securely by external providers such as PayPal and Stripe. When processing payments, some of your data will be passed to PayPal and Stripe including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy and the Stripe Privacy Policy for more details.
Your account information with TSE is password protected for your privacy and security. You are required to chose the password for your account and so you determine the strength of the password you choose. We recommend that you choose a unique password and keep it secure.
This policy only addresses the use and disclosure of information we collect from you. If you disclose your information to third parties, different rules may apply to their use and disclosure of any information you disclose to them. Since we do not control the privacy policy of any third party, you subject to the privacy policy of any third party.
When we send your data
Your data is largely held and processed within the UK and European Economic Area (EEA). However, to deliver our training and services in the most effective way, we may sometimes need to share your data with third-parties and suppliers outside of the UK or EEA. For example; some of our third-party suppliers, that are used to support the smooth running of our business, such as hosting providers, may be based outside of the EEA. Or where you contact us by email, there is the chance that a third party processor may transfer the communication outside of the UK or EEA.
By submitting your data you are agreeing to this policy and this transfer, storing or processing of your data.
How long we retain your data
TSE will only retain your data for as long as is necessary to fulfil the purposes for which we collected it. This includes our obligation as a training provider, including for the purposes of any legal, accounting or reporting requirements.
To determine the appropriate retention period for your personal data, we take into account the amount, nature and sensitivity of the personal data, the potential risk of harm that could arise from unauthorised use or disclosure of the personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means. We also consider the applicable legal requirements.
At present we retain learners’ data for the lifetime of the learner so that the training records or certificates are available to them at any time in the future or if we are required to provide evidence of training in the event of a legal request. To satisfy HMRC requirements, we retain limited financial information, which may include personal data, for 7 years.
What rights you have over your data
Under data protection law, you have rights including:
- Your right of access- you have the right to ask us for copies of your personal information
- Your right to rectification- you have the right to ask us to rectify information that you think is inaccurate. You also have the right to ask us to complete information that you think is incomplete.
- Your right to erasure- you have the right to ask us to erase your personal information in certain circumstances
- Your right to restriction of processing- you have the right to object to the processing of your personal data in certain circumstances
- Your right to data portability- you have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us by emailing info@thesafetyexpert.co.uk if you wish to make a request.
For further information on each of these rights and the circumstances in which they apply, please see the guidance from the ICO that relates to individuals’ rights under GDPR.
How you can complain
If you are unhappy with how we have used your data you can complaint to the ICO.
The ICO can be contacted using the details below:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Changes to this policy
This privacy policy was published on 1st March 2022 and last updated on 8th February 2024.
TSE may need to change this policy from time to time. When such changes are necessary we will post changes to the website. All amendments shall be automatically effective immediately after they are posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the changes.
Contact us
If you have any questions about this policy or the data we hold about you please contact us by emailing:
