Last updated: 20 October 2026
These terms explain how you can buy and use our online courses, your cancellation and refund rights, and how to contact us if something goes wrong. Please read them before placing an order.
Go to: Payment · Cancellation rights · 30-day guarantee · Complaints
About us
We are The Safety Expert Training Ltd, trading as The Safety Expert (TSE). We are registered in England and Wales under company number 13928390. Our registered office is at 9 Limerick Gardens, Upminster, England, RM14 1HY.
For questions about these terms, course purchases, refunds or complaints, email info@thesafetyexpert.co.uk. You can also write to our registered office.
Who these terms apply to
These terms apply to purchases of our online courses and use of our website and learning accounts. They form the agreement between you and The Safety Expert Training Ltd. Our Privacy Policy separately explains how we use personal information.
Before purchasing a course, you will be asked to agree to these terms. If you do not agree, please do not place an order. Contact us before ordering if anything is unclear.
A consumer is an individual buying wholly or mainly outside their trade, business, craft or profession. Some rights below apply specifically to consumers. Our 30-day satisfaction guarantee applies to course purchases as described below.
If you buy on behalf of a business or organisation, you confirm that you are authorised to do so. Any separate written course-licensing agreement applies to the licensing arrangement it covers.
You must be at least 18 to access or register to use this website. If you access the website from outside the UK, you are responsible for complying with applicable local laws. These terms do not remove any mandatory legal protections that apply to you.
Our courses
Our courses are delivered online. Each course page describes its content, intended audience, assessment and the access included with your purchase. The access period advertised when you purchase applies to your course.
Images and screenshots illustrate the course. Colours and presentation may look different on your device, and we may update examples or questions. These differences do not remove our obligation to provide a course that matches its description.
Our food hygiene courses are not formal RQF food safety and hygiene qualifications. The levels indicate the type of course to help businesses choose suitable training. Our courses are not regulated by Ofqual and are not accredited qualifications.
Course availability and prices may change for future orders. This does not remove our obligations for purchases we have already accepted.
Placing an order
Our ordering process lets you check your selection and correct errors before submitting an order. Please check the course, number of users, price and contact details carefully.
After you place an order, we will email you to acknowledge receipt. This acknowledgement does not mean we have accepted the order. We accept your order by sending an email confirming delivery of your purchase (the confirmation email). Your contract with us is made when we send that confirmation email.
If we cannot supply a course you have ordered, we will tell you by email and will not proceed with the order. If you have already paid, we will refund that payment without undue delay.
We may refuse an order before accepting it, including where we reasonably believe it is intended for unauthorised resale. We will refund any payment received for an order we do not accept.
Prices and payment
We take reasonable care to display correct prices. The price for your order is the price shown when you place it. Your order summary shows the total payable, including any applicable VAT, before you submit your order. Payments are in pounds sterling.
The available online payment methods are shown at checkout. By placing an order, you authorise payment of the total shown using your chosen payment method. Please provide accurate and current purchase and account information so we can process the transaction and contact you about it.
If we discover an obvious pricing error before accepting your order, we will contact you. You can proceed at the correct price or cancel. We will not proceed at a different price without your agreement. If we cannot contact you or do not receive a response within seven days, we will cancel the order, notify you and refund any payment received. We will not use this provision to increase the agreed price of an order we have already accepted.
If you prefer to pay by invoice, email info@thesafetyexpert.co.uk before ordering so we can agree the arrangement. Payment by bank transfer or cheque is subject to our prior agreement. Invoice payments are due within 30 days of the invoice date unless we expressly agree different terms in writing. The invoice will state the agreed payment method and due date.
Course access for invoice purchases starts after we receive payment, unless we expressly agree otherwise in writing. Certificates will not be provided until the relevant course fees have been paid in full. For overdue business debts, we may claim interest under the Late Payment of Commercial Debts (Interest) Act 1998 where it applies.
Accounts and course access
Learners need a registered account to access courses. Please provide accurate account information, keep it up to date and keep your login details confidential. Do not share an account or allow someone else to complete an assessment in your name. Contact us if you suspect someone has gained unauthorised access to your account.
We provide information about accessing your purchase by email. Please contact info@thesafetyexpert.co.uk if you need help accessing a course. We may ask you to change a username that is offensive or misleading.
If account information is incorrect or incomplete, please correct it or contact us for help. Any restriction on access will be handled as explained under “Protecting accounts and the website” below.
Your consumer cancellation rights
If you buy as a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you 14 days to cancel an online course purchase without giving a reason. This period ends 14 days after the day your contract with us is made.
To cancel, email info@thesafetyexpert.co.uk or write to our registered office with a clear statement that you want to cancel. Include your name and order number, if available, so we can find your purchase. You may use the model cancellation form below, but you do not have to. Sending your cancellation before the deadline is sufficient.
For a cancellation under this statutory right, we will refund the payments due without undue delay and within 14 days of being informed of your decision. We will use the original payment method unless you expressly agree otherwise, and will not charge a refund fee.
Starting a course does not by itself end our separate 30-day satisfaction guarantee. For a course that awards a certificate, the guarantee ends once you have earned that certificate, as explained below. This does not affect your statutory cancellation rights.
Optional model cancellation form
You can copy this wording into an email or letter. You do not need to use this form or give a reason to cancel.
To: The Safety Expert Training Ltd, 9 Limerick Gardens, Upminster, England, RM14 1HY; info@thesafetyexpert.co.uk.
I/We give notice that I/we cancel my/our contract for the following course(s):
Ordered on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is sent on paper:
Date:
Our 30-day satisfaction guarantee
Our voluntary satisfaction guarantee lets you request a full refund within 30 days of purchase if you are not satisfied with your course. For a course that awards a certificate, you must request the refund before you have earned that certificate. Starting the course does not by itself end the guarantee, and you do not need to give a reason for your request. Email info@thesafetyexpert.co.uk within the applicable period. The refund is the amount you actually paid for the affected course or learner place, taking account of any offer, deal, discount or promotional price.
The voluntary guarantee ends 30 days after purchase or, for a course that awards a certificate, when that certificate is earned, whichever comes first. A course that does not award a certificate keeps the full 30-day guarantee. For team purchases, this condition is assessed for each learner place; one learner earning a certificate does not remove another learner’s eligibility. These limits apply only to our voluntary guarantee. They do not limit any statutory cancellation right, remedy for a faulty or misdescribed course, or other legal right you may have.
If a course purchase or learner place is cancelled and refunded, we will end access for that refunded place and invalidate any certificate issued for it. This applies only to the affected place; it does not remove access or certificates supported by a separate valid purchase. A price adjustment or statutory price reduction that leaves the course purchase in place does not by itself invalidate a certificate or end access. We will explain the outcome when arranging the refund.
A refund is separate from a request to erase personal information. We may need to retain relevant purchase, refund and training records for the purposes explained in our Privacy Policy. Invalidating a certificate does not mean deleting the record of learning or the refund.
If there is a problem with a course
Contact info@thesafetyexpert.co.uk if a course is faulty, unavailable or does not match its description. If you are a consumer, you have legal rights under the Consumer Rights Act 2015, including rights relating to the quality, description and fitness for purpose of digital content and reasonable care and skill in services.
Depending on the problem, you may be entitled to a repair, replacement, repeat performance, price reduction or refund. These rights are separate from, and are not limited by, our 30-day guarantee.
Using course materials
Our courses and website contain material protected by copyright and other intellectual property rights. These rights belong to us or the relevant rights holders. Buying a course does not transfer ownership of its content, videos, logos or materials to you.
Your purchase permits the enrolled learner to access the course and use the supplied learning materials for their own learning and work within your organisation. You may download or print materials where the course makes that option available.
You must not share account access, resell a course, redistribute its videos or materials, or use them to deliver a separate training product without our written agreement. You must not remove copyright or other ownership notices. Separate written licensing terms may provide additional rights.
Using the website responsibly
Use the website lawfully and only for its intended purposes. You must not:
- Use it for fraud, impersonation, unlawful activity, harassment or harm to another person.
- Try to obtain another person’s login details or access accounts, information or systems without permission.
- Disable security features, disrupt the website or upload viruses, spyware or other harmful code.
- Copy, collect or redistribute protected course content, including through unauthorised automated access.
- Misuse support services or knowingly submit false reports.
Protecting accounts and the website
We may temporarily restrict an account where reasonably necessary to investigate suspected fraud, protect security, prevent unlawful use or address a serious breach of these terms. Where practical, we will explain the reason and give you an opportunity to correct a problem before restricting access. Immediate action may be necessary where there is a serious security risk or suspected fraud.
Any restriction will be proportionate to the problem. We will not remove paid access merely because an account contains a minor error that can be corrected. Contact info@thesafetyexpert.co.uk if you believe your account has been restricted incorrectly. These measures do not remove your right to a refund or other remedy where the law requires it.
Where necessary and lawful, we may report suspected unlawful activity to the appropriate authorities or take legal action to protect our rights. You must not create another account to evade a justified restriction.
Updates and interruptions
We may correct errors and make changes needed to keep the website and courses secure, accessible and up to date. We will not use these changes to remove the main features or access rights included in an existing purchase.
Maintenance and technical problems may temporarily interrupt access. We will take reasonable steps to restore access and provide notice of planned material interruptions where practical. Contact us if an interruption affects your learning. Your contractual and statutory remedies remain available if we fail to provide what you purchased.
Personal information
Our Privacy Policy explains what personal information we collect, why we use it, how long we keep it and your rights. Where you give us another learner’s details, you must be entitled to share those details for administering their training and make them aware of our Privacy Policy. Please keep account and learner details accurate and contact us to correct errors.
Feedback and communications
You can send us questions, suggestions and feedback about the website or courses. Sending material to us does not transfer ownership of it or waive your intellectual property rights. We handle personal information in accordance with our Privacy Policy.
We use email to communicate about purchases, accounts and course access. Please keep your email address up to date and retain copies of your order confirmation and these terms. These operational communications are separate from optional marketing, which is explained in our Privacy Policy.
Other websites and third-party content
Our website may link to other websites or include third-party content. Those websites have their own terms and privacy policies, which you should check before providing information or purchasing from them. We do not control their content or services, and a link does not by itself mean we endorse them. This does not exclude our responsibility where the law makes us responsible.
Our responsibility to you
Nothing in these terms excludes or limits our responsibility for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any responsibility that the law does not allow us to exclude or limit. Your statutory consumer rights remain unaffected.
If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of this agreement or our failure to use reasonable care and skill. A loss is foreseeable if it is an obvious result or if you and we knew it might happen when the contract was made. We are not responsible for loss caused by your failure to follow reasonable instructions or by misuse of the course or website.
Our courses provide training and information. Completing a course does not itself guarantee a particular inspection result or remove a food business’s responsibility to apply suitable food safety procedures. This does not reduce our responsibility to supply the course as described or any legal rights you have.
Complaints and applicable law
Please email info@thesafetyexpert.co.uk if you have a complaint. We will consider it and work with you to try to resolve the issue. You do not have to keep a complaint confidential or complete a particular dispute process before exercising your legal rights.
These terms and any related non-contractual disputes are governed by English law. If you are a consumer living elsewhere in the UK, you also benefit from the mandatory protections of the law where you live. You and we may bring proceedings in the courts of England and Wales; consumers living in Scotland or Northern Ireland may also bring proceedings in their home courts.
Changes to these terms
We may update these terms for future purchases. The version in force when your order is accepted applies to that purchase. An update to this website does not by itself change the terms of an existing purchase. We will tell you about any proposed material change affecting an existing purchase and obtain agreement where required.