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Terms & Conditions

Terms and Conditions

Last updated: 8th February 2024

About us

We are The Safety Expert Training Ltd, trading as The Safety Expert (TSE). We are registered in England and Wales under company number 13928390. Our registered office is at D2 Seedbed Centre Vanguard Way, Shoeburyness, Southend-On-Sea, England, SS3 9QY.

Should you need to contact us regarding a complaint, use of the Site or to obtain further information you should email info@thesafetyexpert.co.uk.

Agreement to terms

These terms and conditions, together with our Privacy policy, will apply to any agreement between us for the provision of our online training courses (courses) to you (agreement). Please review them carefully and make sure you understand them before purchasing any courses from our Site (www.thesafetyexpert.co.uk).

Please note, before you make a purchase you will be asked to agree to these Terms and Conditions. If you refuse to agree to any of these Terms and Conditions, you will not be able to purchase any courses from our Site. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using this Site and must cease use immediately.

These Terms and Conditions constitute a legally binding agreement made between you (whether personally or on behalf of an entity (“you”) and The Safety Expert Training Ltd, trading as The Safety Expert (“The Safety Expert”, “TSE”, “we”, “us”, or “our”), concerning your access to and use of our website as well as another other media form, media channel, mobile website or mobile application, related, linked or otherwise connected to the Site.

The information provided on this Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

Any persons who choose the access the Site from other locations do so on their own initiative and are solely responsible for compliance with any local laws.

This Site is intended for users who are at least 18 years of age. Persons under the age of 18 are not permitted to access or register to use the Site.

You confirm that you have sufficient authority to bind any business on whose behalf you use our Site to purchase any courses. You acknowledge and agree that in entering into this agreement you do not rely on any statement, representation or warranty (even if made innocently or negligently) that is not set out in these Terms and Conditions or any document expressly referred to in them or in our Privacy policy. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

Modification of Terms and Conditions

We reserve the right to make changes or modifications to these Terms and Conditions. Please see the date above for when these Terms and Conditions were last updated. We will notify you of any changes by updating the ‘Last updated’ date above. You waive any right to receive specific notice of any changes or modifications.

Each time you purchase courses from us, the Terms and Conditions in place at the time of purchase will be the ones applicable to the agreement between you and us.

You should ensure that you check the relevant Terms and Conditions each time you use our Site so that you know which terms apply. You will be subject to, and deemed to have been made aware of and accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date any revised Terms and Conditions are posted.

User representations

By using the Site, you confirm that:

All registration information you submit will be true, accurate and complete
You will maintain the accuracy of such information and promptly update such registration information as necessary
You have the legal capacity and you agree to comply with these Terms and Conditions
You are not a minor in the jurisdiction in which you reside
You will not access the Site through automated or non-human means
You will not use the Site for any illegal or unauthorised purpose
Your use of the Site will not violate any applicable law or regulation

If you provide any information that is untrue, inaccurate, out of date or incomplete, we have the right to suspend or terminate your account and refuse any and all current and future use of the Site.

Our courses

The images of the courses presented on our Site are set out for illustrative purposes only. Whilst we make every effort to display the same colours, type of questions and information accurately, we cannot guarantee that your computer’s display of the colours will accurately reflect the colour of the courses nor that the questions and information will be exactly the same. Any courses you purchase may very slightly from the images.

All courses are subject to availability. We reserve the right to remove or discontinue any courses at any time, for any reason. Prices for all courses and products are subject to change.

Our food hygiene courses are not formal RQF food safety and hygiene qualifications, the levels indicate the type of course so that businesses can choose whom it is suitable for.

Our courses are not regulated by Ofqual and are not accredited qualifications.

Our prices

We take all reasonable care to ensure that the prices on our website are correct. The prices of our courses will be as displayed on the Site at the time that you place your order.

We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. You should note that if a pricing error was a clear mistake that could reasonably have been recognised by you as such then we do not have to honour the lower price.

If we discover a pricing error on any courses you have ordered we will contacted you by email to advise of this error. You will have two options 1) to continue with the purchase at the correct price or 2) to cancel your order. We will not process your order until we have received instructions from you. If we are unable to contact you or if we do not receive a response from you within 7 days then we will treat the order as cancelled and notify you in writing.

Prices of courses may change from time to time but any changes will not affect any order you have already placed.

Intellectual property rights and Copyright

We own the copyright and all other intellectual property rights in our courses, this includes the course content, video footage, logos and associated materials. You may not copy or reproduce any part of them unless you have obtained a licence in writing from us.

We supply the courses to you for internal use by you or by others within your business or organisation only. You agree not to use them or permit them to be used for any resale purposes.

Unless otherwise indicated, the Site and all its content is our property. This includes all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics, trademarks, service marks and logos. The content and marks on the Site are provided for your information and personal use only.

You may not copy, reproduce, aggregate, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell or license any part of the Site or its contents without our express prior written permission.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and any courses and to download or print a copy of any portion of the content to which you have properly gained access, solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the content, videos, logos and marks.

Our agreement

Our course pages will guide you through the steps that you need to take to purchase courses with us. Our purchase and ordering process will enable you to check and amend any errors before submitting your order to us. You should ensure that you carefully review and check your order at each step of the ordering process.

Once your order has been placed, you will receive an email from us confirming that we have received your order. Please note, this does not mean that your order has been accepted. We will confirm our acceptance of your order by sending you an email to confirm the delivery of your purchase (a confirmation email). The agreement between us and you will only be formed once we send you the confirmation email.

If we are unable to supply you with a course, for example because the course is no longer available or because of an error in the price on our Site, we will inform you of this by email and we will not process your order any further. If courses have already been paid for, then we will refund the full amount to you as soon as practicable.

User registration and course access

Users will be required to register. You agree to keep your username password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim or change a username if we determine that such a username is inappropriate, obscene or otherwise objectionable.

All of our courses are online and log in details will be provided via the confirmation email. Occasionally access to our course may be affected by an event outside of our control.

Purchases and payment

You can only pay for courses using a debit card, credit card or Paypal. We accept the following cards:

Mastercard
Visa
American Express

We will not charge your credit or debit cards until we provide you with log in details for any courses you purchase from us.

You agree to provide current, complete and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update your account and payment information so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. All payments shall be in British pounds.

You agree to pay all charges at the prices then in effect for your purchases. You authorise us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

Subject to our prior agreement you may request an invoice from us and make payment via bank transfer or cheque. Payment of course fees is due within 30 days of the date of the invoice. We reserve the right to claim interest pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 on overdue fees and to suspend access to courses until payment is received by us. Certificates for completed training will not be provided until payment has been received in full.

We reserve the right to refuse any orders. We reserve the right to limit or prohibit orders that in our sole judgement appear to be placed by resellers.

Refund and right to cancel

You have a legal right to cancel an agreement under the Consumer Agreements (Information Cancellation and Additional Charges) Regulations 2013 during the period of 14 days after the date you receive a confirmation email from us.

This means that if you change your mind during this period or decide for any reason that you no longer want your purchase, you can inform us of your decision to cancel the agreement and receive a refund.

To cancel an agreement in accordance with your legal right you must inform us that you would like to cancel. You can do this by emailing info@thesafetyexpert.co.uk

You will need to provide us with full details of your order to enable us to locate it. Your cancellation will take effect from the date upon which we receive your email requesting to cancel.

We are under a legal duty to supply courses that are in conformity with this agreement. As a consumer you have legal rights in relation to courses that are defective or not as described. These legal rights are not affected by your right to cancel as set out above or other rights contained in this agreement. In this case, we will usually provide you with a full refund for the price of the course(s) as soon as practicable. This refund will be made your original payment method or by another method subject to our agreement and your original method of payment.

Satisfaction guarantee

Our customer satisfaction guarantee means that we will offer a full refund on any courses purchased within 30 days of purchase. You must email us at info@thesafetyexpert.co.uk to request this refund within 30 days from the date of purchase. Any refund amount will be inclusive of any offer, deal, discount or promotional price’ in place at the time of purchase.

We reserve the right to decline refunds after the 30 days has passed.

If you receive a refund under this customer satisfaction guarantee, you agree that we will remove any record of training from our database, that you and any user’s will be unable to access the courses and course content that have been refunded and validation of the certificate via QR code will not be possible.

This does not affect your statutory rights.

Electronic communications

Electronic communications include visiting our Site, emailing us and completing online forms. You agree to receive electronic communications and that any agreements, notices and any other such communications that we provide to you electronically (for example via email and on the Site) satisfy any legal requirement that such communication be in writing.

As such you waiver any rights to require an original signature, delivery or retention on non-electronic records or the payments by means other than electronic.

Modifications and corrections

We reserve the right to change, modify or remove the contents of the Site at any time and for any reason without notice. We have no obligation to update any information on our Site. We also reserve the right to modify, discontinue or remove any or all of our course offerings at any time and without notice. We will not be liable to you or any third party for any modification, price change, discontinuance of the Site or any course or product offerings.

We cannot guarantee that the Site, course and product offerings will be available at all times. We may experience technical issues or other problems or may need to perform maintenance to the Site. These things may result in interruptions, delays or errors to the Site. We reserve the right to change, revise, update, suspend, discontinue or otherwise modify the Site or course or product offerings at any time and without notice. You agree that we have no liability whatsoever for any loss, damage or inconvenience caused by your inability to access the Site, courses or course content or any other content during any downtime or discontinuance of the Site, course, content or product offerings. Nothing in these Terms and Conditions will be construed to obligate us to maintain and support the Site or course or product offerings or to supply corrections, updates or releases in connection therewith.

We reserve the right to correct any errors, inaccuracies or omissions on the Site at any time, without prior notice. We also reserve the right to change or update the information on the Site at any time, without prior notice.

Prohibited uses

You may only use our Site for lawful purposes. You may not use the Site for any purpose other than for which we make it available.

You are not permitted to use our Site:

To retrieve data or content from the Site, courses or course content or to duplicate, reproduce, copy or re-sell any part of our Site.
In any way that is in breach of any national, international or local laws or regulations
In any way that is fraudulent or illegal or has any fraudulent or illegal purpose or effect
For the purpose of attempting to abuse, harm or harass any minors or any person in any way
To trick, defraud or mislead us or other users
To make any attempt to obtain or gain access to sensitive account information
To disable or interfere with any security features
To cause any harm to us or the Site
To improperly use our support services or to knowingly submit false reports
To upload, transmit or send any viruses, worms, Trojan horses, spyware or any other harmful material, programs or computer code which is designed to adversely affect the correct operation and maintenance of any element of our Site or that interferes with the use and enjoyment of the Site.
Delete the copyright, trademarks or proprietary rights from any content
Attempt to impersonate another user or person
To engage in any automated use of the system
To upload or transmit (or attempt to upload or transmit) any material that acts as an information collection or transmission mechanism

Termination

These Terms and Conditions will remain in full force and effect while you use the Site.

At our sole discretion and without limiting any other provision of these Terms and Conditions, we reserve the right to take such action as we determine appropriate. This could include all or some of the following actions:

Immediately denying access to the use of the Site, course offerings and access to courses
Immediately deleting a user’s account
Immediately suspending a user’s account
Immediately removing any material uploaded by you to our Site
Issuing of a written warning regarding your conduct or use of our Site
Instigating civil and/ or criminal legal proceedings against you. This includes seeking to reclaim all costs (both legal and administrative) that we may have incurred as a result of your breach of our Terms and Conditions.
The disclosure of information to enforcement authorities where this is deemed to be appropriate and necessary.
We may take any other action that is deemed appropriate in a particular situation

If we terminate or suspend a user’s account, the user is prohibited from creating a new account under any alternative name.

Site management

We are not obligated to, but we reserve the right to under the following:

Carry out monitoring of the Site for any breaches of these terms and conditions
Take legal action against anyone who in our absolute discretion breaches the law or these Terms and Conditions
To report to the enforcement authorities anyone who breaches the law or these Terms and Conditions
To refuse, restrict or limit access to the Site or courses, at our absolute discretion
To remove or disable any or all files and content from the Site at our absolute discretion and without limitation, notice or liability
Manage the Site in any way necessary to protect our rights and property
To manage the Site in any way necessary to enable the proper functioning of the Site and our course offerings.

Your personal information and user data

We only use your personal information in accordance with our Privacy policy. You should take the time to read this carefully.

Both you and us must comply with the Data Protection Laws and Regulations.

For the purposes of this agreement, you agree to our processing of the personal data that you provide in accordance with our Privacy policy. You agree to only provide data that is accurate. If any data is not your own (i.e. if you are a business providing details of individuals), in line with Data Protection Laws and Regulations, you confirm that you have permission to process the personal data provided and that you are entitled to do this on behalf of the individual. You also agree that we, together with you are entitled to process the data for the permitted purposes.

You are solely responsible for all data that relates to any activity you have undertaken using the Site and you agree that we have no liability for any loss or corruption of such data.

User contributions and submissions

Users of the Site are not able to submit or post content onto the Site.

You may choose to submit questions, suggestions, ideas, feedback or any other information regarding the Site or our course offerings and course content. You agree that these submissions are non-confidential and become our sole property. We shall own exclusive rights, including all intellectual property rights and shall be entitled to unrestricted use and dissemination of these submissions for any lawful purpose, be this commercial or otherwise, without any acknowledgement of or compensation to you.

You also confirm that you waive all economic and moral rights to any submissions, that you have the right to make such submissions and that there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your submissions.

Third-party websites and content

This Site may contain links to or content from third-party websites or belonging to third parties. If you chose to leave our Site and access a third-party site or to use or install any third-party content you do so entirely at your own risk.

If you use links to leave our website and visit third-party websites we cannot be responsible for the protection and privacy of any information that you provide to them. You should check any third-party policies before you submit any personal data to their websites.

Third party websites and content are not checked or monitored by us and we are not in any way responsible for any third-party websites that can be accessed through our Site, nor any third party content available through or installed on our Site.

You agree not to hold us responsible for any harm caused to you through purchasing products or services from a third party or any losses incurred by or harm caused to you relating to any third-party content or use of third-party websites.

Dispute resolution

In the event of a dispute you and we agree to keep the dispute confidential and take all reasonable steps to resolve it as soon as possible. If we are unable to do so within 14 days, then you and we agree to a method of dispute resolution. If any agreement via dispute resolution cannot be reached within 14 days you and we agree that the dispute will become subject to the exclusive jurisdiction of the English courts.

Jurisdiction

These Terms and Conditions are governed by English law and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. For business users this includes any non-contractual disputes or claims.

If you are a resident in Northern Ireland then you may also bring proceedings in Northern Ireland and if you are a resident in Scotland you may also bring proceedings in Scotland.

Limitations of liability

We will not be liable to you or any third party or any user for any loss or damage, breach of statutory duty, contract or otherwise arising from your or their use of the Site or your or their use or reliance on any content displayed on the Site or within any of our courses.

In particular, we will not be liable for any loss of profit, revenue, data, sales or anticipated savings nor any impact on your reputation or business opportunities, nor any other consequential or indirect loss or damage. We will also not be liable for any loss or damage that is caused by a virus or other material that is technologically harmful to your computer equipment, programs, data or other material that may arise out of your use of our Site or any content within our Site.

Our total liability to you in respect of all losses arising under or in connection to your agreement with us shall in no circumstances exceed the price of the courses save to the extent that cover is provided under our insurance.

We do not give any representation, warranty or undertaking in relation to our courses. We will not be responsible for ensuring that any courses are suitable for your purposes or the purposes of any learner within your organisation.

We will not be liable and assume no responsibility for the content of third-party websites that may be linked to our Site. Such links are not endorsed by us and we will not be held liable for any loss or damage that may result from your use of such sites.

Some or all of the above disclaimers or limitations may not apply to you and you may have additional rights.

Disclaimer

You agree that your use of the Site and use of and access to courses and other content are entirely at your own risk. This Site is provided on an ‘as-is’ and ‘as-available’ basis. We assume no responsibility or liability for the accuracy or completeness of the Site or course content nor the content of completeness of any third-party links or websites. We will assume no liability or responsibility for:

Personal injury or property damage of any nature arising from your use and access to the Site, courses and content
Any mistakes, errors, omissions or inaccuracies of any content or materials on the Site and in any courses or other content
Any interruption or removal of the Site or any of its contents or courses
Any content of third-party websites or links, nor any transaction that may take place between you and a third party.
Any viruses, bugs, trojan horses and the like which may be transmitted to or through the Site by any third party
For any other loss or damage of any kind incurred as a result of use of the Site and any other content made available via the Site

Indemnification

You agree to protect us against loss, defend and hold us harmless from any loss, damage, liability or claim (including reasonable legal and administrative fees) that may arise from a third party due to or arising from any of the following:

Use of the Site and use of or access to our courses
Breach(s) of these Terms and Conditions
Your violation of the rights of a third party
Any other harmful act towards any other user of the Site who you connected with via the Site

Our learners	We need to collect name and email address. Learners also have the option to provide a phone number. Learners will be required to create an account with TSE and as such are required to provide a username and secure password.
Those who purchase a course from us (including purchasing for others)	We need to process name, email address, telephone number and data that allows us to process the order. This includes type of courses, quantities of the course required, billing / invoice address and payment details.
Those who enter a competition or sign up to newsletters, promotions, a free course preview or other marketing information	We will need to collect and process name and email address. Competition entry requirements will be communicated separately. Should someone win a competition, they may be required to provide their address and proof of identity.
Those who interact with us through our website	Our website uses cookies to help us deliver an effective and personalised experience to the user. For further information, please refer to our cookie policy which sets out what cookies we use and why they are important.
Those who interact with us on social media platforms	We do not take any data out of social media platforms where you may make contact with us, unless we have asked us to do so i.e. when answering learner queries raised through a social media platform.
Those who use contact us via the contact form on our website	We will need to collect and process name, email address and phone number to enable us to respond to enquiries. We will not use the information provided to us via our contact form for marketing purposes.
Those who take part in a survey or provide us with feedback	We need to collect name and email address. There is also the option to provide a phone number.

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